ROCPAC Christmas and New Year hours will be as follows:
CLOSED: Thursday 23rd December – (Mid-day)
OPEN: Wednesday 5th January 2022 – (7.30am – 5.30pm)
Despatch deadline for new orders will be Wednesday 22nd December 11am.
Inwards deadline for 2021 will be Wednesday 22nd December 12pm.Carrier information:
The last day for nationwide bulk is Friday 17th December.
The last day for nationwide courier is Monday 20th December.
Please have your orders placed with us at least 24 hours prior to these dates in order to meet the deadline.
ROCPAC remains committed to making sure staff and customers are interacting with a safe, protected, and healthy work environment. This means we are following the Ministry of Health guidelines including, but not limited to, social distancing, mask use, hand sanitising, vaccinations.
Our goal is to restrict opportunities for transmission of COVID as much as possible and, as such, ROCPAC will update this policy keeping in line with any MoH changes as time goes on. We are proud that New Zealand remains among the top countries with the lowest COVID transmission rates, an accomplishment that is only achieved by following the official guidelines and making sure our staff, customers, and supply chain partners are all behind this effort as well.
As we head towards a 90% vaccination rate we want to convey that all ROCPAC staff have received their full vaccinations and that the ROCPAC offices and warehouses will be abiding by the traffic light system which comes into effect on December 3rd. Information about the traffic light system can be found at www.covid19.govt.nz
Our ROCPAC office will be following the rules in place for the "Red" phase of this new system which means that our staff will be working from home when possible and that we will continue to allow pick-ups with the expected protections in place: social distancing, mask wearing, and QR code sign-ins. If you have any concerns or questions, please feel free to contact the ROCPAC team on 0800 ROCPAC (0800 762 722) or email us at firstname.lastname@example.org.
Thank you. Stay safe.
Due to health and safety concerns for NZ Post Courier Operators and operational staff, NZ Post have advised that they are no longer able to deliver oversized items in their courier network.
These are single items that are heavier than 25kg or larger than 0.125 cubic metres. NZ Post are taking these steps to protect the health and well-being of their staff as items of this measurement are considered too large for a single person to manual handle. This decision has aligned them with current best practice across the courier industry.
As you would be aware, the change in acceptance of the dimensions 25kg and 0.125cbm may affect some shipments of your products that we despatch on your behalf. In order to continue to send these products and comply with the Health & Safety Standards set by NZ Post, we will now have to use alternative transport methods. Currently, we are able to send the oversize products on bulk carriers however we are currently seeking competitive alternate carriers.
Any further changes surrounding this, our customers and support partners will be notified.
In closing, once again thank you for your continued support and understanding while we continue to work through this challenging time together and support the Health & Safety with our partners.
ROCPAC has been continuing to ship orders throughout New Zealand during the COVID restrictions this year as well as pick-up orders from our office in Auckland and we thought it'd be important to let you know how we'll be functioning during the next part of Level 3 restrictions.
We want to make sure that our customers are getting the items when they need them and so our Customer Services team will be available on email or phone to arrange pick-ups when required. While government advice is to allow some social contact, ROCPAC intends to continue the process of encouraging social distancing to minimise any risk to our customers and our staff. As such, we will be using the two-door entry at reception as a sort of 'air-lock' area for customers to pick up their materials. Any additional arrangements our customers required can be organised with our team when placing orders.
We hope you and your families are keeping safe and we look forward to Auckland opening up a bit more so we can all enjoy this summer.
With Auckland moving into Alert Level 3, ROCPAC is continuing to function as normal albeit with reduced staff in the warehouse in order to reduce any possible COVID transmission. We have been fortunate to avoid any outbreaks within our operations as well as avoiding any unforeseen delays in receiving and shipping materials. With that being said, the courier network through the country has been running at a reduced capacity due to COVID limitations and ROCPAC is working with all our freight associates to meet our customer requirements. If you encounter any issues or have any questions, please do not hesitate to contact our CS team.
Stay safe, stay masked. Let's all see Level 2 in two weeks so we can all enjoy our summer.
With New Zealand remaining on Level 1 alert status regarding COVID-19 for quite some time, the country has been in a fairly unique position which has allowed business and trade to generally proceed as normal. However, as many of our supply chain partners have noticed, international freight and access to materials has been the cause of many ongoing delays and increases in costs, issues which have been further complicated by extreme weather events in some key distribution and manufacturing areas.
ROCPAC stands with the rest of the world as we watch these unfortunate events unfold, and our thoughts go to all those affected by these calamities. We must also acknowledge that, as a key supply chain partner in the NZ telecommunications market, we have a responsibility to navigate our way through these issues while mitigating unnecessary delays where possible which affect both our supplier and our customer ends.
We are continuing to work closely with our partners to ensure delays are kept to a minimum as we look forward for new opportunities to deliver improved services in supply chain management.
As you are aware, the Government announced that Auckland will move to Alert Level 3 from Sunday 28th February and the rest of the country will be at Alert Level 2 for 1 week.
With ROCPAC classed as an essential service under the telecommunications supply chain, we will remain operational for business during the lockdown period.
Our staff will be working remotely for the most part and will remain accessible by email and phone.
You may experience delays over the phone as we manage this process remotely, however we will endeavor to respond as soon as we can.
We will aim to provide any further updates and how this will impact your business as we continue during this unsettling time.
If you have any further question or concerns, please contact us via email: email@example.com or firstname.lastname@example.org
Our operating hours are from 7.30am - 5.30pm. - Monday to Friday.
Take care and stay safe Warm Regards, ROCPAC Team
With changing times, the challenges we are faced with and unfortunately due to unforeseen circumstances within our industry in regards to COVID-19’s impact on our business, ROCPAC has been working with our existing customers to consolidate and reduce our warehousing associated costs and foot-print.
We would therefore like to announce that we will be relocating our Christchurch warehouse facility. The team at ROCPAC would like to thank the wider team at Sorted Logistics for their high quality, customised warehousing management systems, and services in the last 6 years. Our time with Sorted Logistics has seen amazing partnerships and business relationships which go beyond borders, and we highly recommend their services to interested parties that are considering warehousing management solutions. We will close our current Christchurch warehouse facility Friday 31st July, to begin the transition and will re-open for normal operation at our new location on Monday 3rd August. Our business, including website, email, and telephones, will be fully operational during the transition. You will not experience any degradation in our services during this time. Please update your records with our new contact information (below):ROCPAC International
c/- Supply Chain Solutions
620 Main South Road
ROCPAC is pleased to announce a new chapter in their relationship with Downer New Zealand Limited. In June, ROCPAC began assisting Downer manage stock for its Electrical division and inventory overflow requirements.
This is an exciting new area of growth for ROCPAC. We look forward to seeing these projects flourish as well as enabling further growth opportunities for ROCPAC in the future.
Carrier Status: All of SCS/ROCPAC’ contracted carriers are essential businesses and have been operating during the level 4 Alert.
Delivery timeframes may be delayed – these are exceptional circumstances and we would please ask you and your customers to be aware that there is unprecedented change across the transport network along with an increase in health and safety requirements as we all try to operate with as much caution as possible in stopping the spread of the virus. With this in mind please be aware normal turn around times for deliveries will be affected and to be as patient as possible as we try to work through the crisis. You will still be able to track your shipments as normal and our customer service staff are also there to assist with any queries.
COLLECT ORDERS: You will need to notify ROCPAC prior to collection for approval. The person collecting will need to complete in full the SCS/ROCPAC COVID-19 Collection or Delivery Statement. Should approval be made, collections will only be available to essential personnel for essential products. We will be following contactless protocols keeping at least a 3 metre separation at all times and paperwork will be signed by SCS/ROCPAC warehouse staff on behalf of the collector.
COURIER DELIVERIES: Will be contactless and signatures if required will be made by the courier on behalf of the consignee. Here are the current processes: Delivery of Signature Required Product NZ Post couriers (including Courier Post and Pace) will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly. If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to depot. Delivery of Non-Signature Required Product NZ Post couriers (including Courier Post and Pace) will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. If no one comes to the door, the courier will follow the standard process which is to leave the item in a safe place or leave a card to call and return to depot if no safe place. Parcel collect service – has been suspended and all Courier post depots and NZ Post retail agencies are closed For more information on Courier deliveries please go here: https://www.nzpost.co.nz/business/covid19updates/covid-faq
BULK DELIVERIES: Are still operating but again – only for essential business taking essential products to essential customers.
Our objective within a fluid environment is to maintain services where able with best endeavours. Carriers have asked that they are not presented with any freight unless there is a high certainty that they can deliver. Where able we kindly ask that we are provided with a receiver name and phone number on each consignment to assist with delivery. Please note that any freight that cannot be delivered will be returned at cost.Bulk Contactless safety protocols -
1. Always maintain 3-metre social distancing
2. No signature required on delivery in the event a receiver is unable to sign a delivery receipt outside the 3metre zone, and with their own pen or
3. In the event of “no signature”, our drivers will request the receiver’s full name
In order to protect our teams and our essential services, it has been necessary to put in place policies to ensure we can continue to provide essential services throughout this time including protecting our staff and equipment. Drivers attending any sites have been provided with full personal protection equipment and training in all COVID-19 safety protocols. Carrier Depots: All depots and storage facilities are closed to any non-staff so collection from depots is no longer a delivery option.
Dear Valued Customer,
As you are all aware New Zealand is now at Alert 4 level.
ROCPAC is classed as essential services under the telecommunications supply chain. We will be remaining open for business during the Level 4 quarantine period. Therefore, goods will be despatched as normal.
Our logistics and transport carriers are considered an essential service and will continue to provide essential delivery services at level 4.
Staff will be working remotely for the most part and will remain accessible by email and phone. You may experience delays over the phone as we manage this process remotely, however we will endeavour to tend to your call where possible.
If you have any further question or concerns, please contact us via email: email@example.com or firstname.lastname@example.org
Our operating hours are from 7.30am - 5.30pm.
We will aim to provide any further updates as we continue during this unsettling and unprecedented time.
Irfaan our General Manager is looking forward to new challenges posed by the departure from the cost-plus open book business model which Broadspectrum and ROCPAC enjoyed for 15 years. Implementing growth into the remaining business coupled with the consigned materials opportunities and seeking other new opportunities at the forefront of our efforts.
ROCPAC’s FSA Supply Agreement with BroadSpectrum (BS), came to a natural end on the 30th June.
The ROCPAC team would like to formally thank BS for an awesome 15 year supply arrangement which ran seamlessly through several name changes … Areva … Transfield … Broaspectrum !
Many great friendships have been made and we look forward to an on-going business relationship well into the future.
Chorus has hired Downer EDI and Cimic Group's Visionstream to maintain its copper and fibre telecommunications network for the next three years at a cost of about $450 million.
The new contracts cut out Broadspectrum, which along with Downer and Visionstream was one of Chorus's existing maintenance contractors. Under the new framework, Visionstream will cover Auckland and all areas north of Auckland, while Downer gets the rest of New Zealand. The maintenance deals are separate to the ultrafast broadband installation.
Broadspectrum is still a contractor on the first tranche of the UFB build, which finishes this year, and the principal contractor on the UFB2 build, which runs to the end of 2022.
The new arrangements come as Chorus overhauls its supply chain in response to a critical review of the way it managed the contracting out of most of its network UFB construction and maintenance.
A MartinJenkins report in April found the model was appropriate to manage unexpected surges in demand and let the service firms scale up or down to meet the required work. However, the risk of migrant exploitation wasn't well-understood by any of the parties, and a Labour Inspectorate investigation discovered widespread issues.
"These contracts are the first step in moving Chorus beyond the major UFB network build and connect programmes and into an operating model that provides the ongoing experience our customers expect," Chorus general manager of network and field management Andrew Carroll said in a statement.
"We have chosen partners who we are confident will deliver the right overall results, not just the cheapest option."
In 2009, Visionstream introduced the sub-contracting model to Chorus before it was carved out of Telecom Corp. The work had previously sat with Downer and Broadspectrum and largely relied on direct employees.
Chorus said it expects there will be an opportunity for Broadspectrum staff on the maintenance contracts to move to Downer, which will need to hire new workers. The shares last traded at $6.28. They have climbed 29 percent so far this year, making them the third-best performance on the S&P/NZX 50 Index.
Auckland and the Coromandel are in Alert Level 4 for the next seven days with the rest of the country on lockdown for the next three days. During this time ROCPAC will continue to function as normal, albeit with staff working from home and changes to shifts and personnel numbers in the warehouse. We are awaiting confirmations from courier companies in regards to their plan to manage delivery windows and pick-ups. At this stage we do not foresee any significant delays with the services ROCPAC provide to the telco sector. Our customer services and operations departments are able to be contacted via phone and email so please don't hesitate to contact us if you need to.
Stay safe. Mask up. Let's get these seven days done and dusted.