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Temporary Continuity Surcharge on NZPost Courier

NZ Post has advised that from 1 April 2022 they will be introducing a 2.5% temporary surcharge. Unfortunately we need to pass this on to our customers. NZ Post had a huge surge in orders being couriered during the Delta lockdowns and now with Omicron taking hold, the measures taken by NZ Post to try and mitigate this surge has meant an increase is needed.

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COVID policy with traffic light system.

ROCPAC remains committed to making sure staff and customers are interacting with a safe, protected, and healthy work environment. This means we are following the Ministry of Health guidelines including, but not limited to, social distancing, mask use, hand sanitising, vaccinations. Our goal is to restrict opportunities for transmission of COVID as much as possible and, as such, ROCPAC will update this policy keeping in line with any MoH changes as time goes on. We are proud that New Zealand remains among the top countries with the lowest COVID transmission rates, an accomplishment that is only achieved by following the official guidelines and making sure our staff, customers, and supply chain partners are all behind this effort as well. As we head towards a 90% vaccination rate we want to convey that all ROCPAC staff have received their full vaccinations and that the ROCPAC offices and warehouses will be abiding by the traffic light system which comes into effect on December 3rd. Information about the traffic light system can be found at www.covid19.govt.nz Our ROCPAC office will be following the rules in place for the "Red" phase of this new system which means that our staff will be working from home when possible and that we will continue to allow pick-ups with the expected protections in place: social distancing, mask wearing, and QR code sign-ins. If you have any concerns or questions, please feel free to contact the ROCPAC team on 0800 ROCPAC (0800 762 722) or email us at cs@rocpac.co.nz. Thank you. Stay safe.

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Auckland moving to Level 3 Part 2

ROCPAC has been continuing to ship orders throughout New Zealand during the COVID restrictions this year as well as pick-up orders from our office in Auckland and we thought it'd be important to let you know how we'll be functioning during the next part of Level 3 restrictions. We want to make sure that our customers are getting the items when they need them and so our Customer Services team will be available on email or phone to arrange pick-ups when required. While government advice is to allow some social contact, ROCPAC intends to continue the process of encouraging social distancing to minimise any risk to our customers and our staff. As such, we will be using the two-door entry at reception as a sort of 'air-lock' area for customers to pick up their materials. Any additional arrangements our customers required can be organised with our team when placing orders. We hope you and your families are keeping safe and we look forward to Auckland opening up a bit more so we can all enjoy this summer.

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Level 3 and ROCPAC update

With Auckland moving into Alert Level 3, ROCPAC is continuing to function as normal albeit with reduced staff in the warehouse in order to reduce any possible COVID transmission. We have been fortunate to avoid any outbreaks within our operations as well as avoiding any unforeseen delays in receiving and shipping materials. With that being said, the courier network through the country has been running at a reduced capacity due to COVID limitations and ROCPAC is working with all our freight associates to meet our customer requirements. If you encounter any issues or have any questions, please do not hesitate to contact our CS team. Stay safe, stay masked. Let's all see Level 2 in two weeks so we can all enjoy our summer.

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ROCPAC Status During COVID Alert Level 4

Auckland and the Coromandel are in Alert Level 4 for the next seven days with the rest of the country on lockdown for the next three days. During this time ROCPAC will continue to function as normal, albeit with staff working from home and changes to shifts and personnel numbers in the warehouse. We are awaiting confirmations from courier companies in regards to their plan to manage delivery windows and pick-ups. At this stage we do not foresee any significant delays with the services ROCPAC provide to the telco sector. Our customer services and operations departments are able to be contacted via phone and email so please don't hesitate to contact us if you need to. Stay safe. Mask up. Let's get these seven days done and dusted.

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General Update AUG-21

With New Zealand remaining on Level 1 alert status regarding COVID-19 for quite some time, the country has been in a fairly unique position which has allowed business and trade to generally proceed as normal. However, as many of our supply chain partners have noticed, international freight and access to materials has been the cause of many ongoing delays and increases in costs, issues which have been further complicated by extreme weather events in some key distribution and manufacturing areas. ROCPAC stands with the rest of the world as we watch these unfortunate events unfold, and our thoughts go to all those affected by these calamities. We must also acknowledge that, as a key supply chain partner in the NZ telecommunications market, we have a responsibility to navigate our way through these issues while mitigating unnecessary delays where possible which affect both our supplier and our customer ends. We are continuing to work closely with our partners to ensure delays are kept to a minimum as we look forward for new opportunities to deliver improved services in supply chain management.

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