Please be informed that both ROCPAC Auckland and Christchurch stores will be conducting a stock take from Wednesday 26th June to Friday 28th June 2019. If you have any projects coming up, please get your orders in prior to the closure date to save any delays with delivery. Last order cut-off is on Tuesday 24th at 12pm. Goods will be released for despatch and delivered next day.
Anything received after Tuesday 24th June 12pm will be placed on hold and processed when business resumes on Monday 1st July. We appreciate your kind understanding in this respect and would like to thank you for your continued support.
Spark has been running a one-day trial of online-only support for its prepay customers.
The company told customers calling through on Wednesday that the trial was currently underway, and those customers were directed to the Spark website instead.
"Prepay customers can get pretty much everything they need done online - whether that's through the Spark app, or talking to one of our team on Chat," Spark's senior communications partner Ellie Cross told Newshub.
"Plus, many pre-pay customers are comfortable managing their account using the app. So we are running a trial to see how our customers find being asked to head online to get things done."
The trial is part of a "broader move" by the New Zealand telecom operator towards encouraging customers to use its digital tools and services.
Ms Cross said it's often quicker to speak to a member of the Spark help team using its live Chat resource than it is to wait to speak to someone on the phone.
"In today's world, when a quick and simple way exists to get something done online, we often find that people prefer this to waiting to talk to someone on the phone," she said.
"However, we do know that there are times when you just need to speak to someone at Spark. So although we're encouraging customers to head online, they can still speak to one of the Spark team if they need to."
The trial is just for pre-pay customers, not other services.