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ChristmasCloseCOVIDNew YearNovember 2021

End of Year Closure Dates

ROCPAC Christmas and New Year hours will be as follows: CLOSED: Thursday 23rd December – (Mid-day) OPEN: Wednesday 5th January 2022 – (7.30am – 5.30pm) Despatch deadline for new orders will be Wednesday 22nd December 11am. Inwards deadline for 2021 will be Wednesday 22nd December 12pm.Carrier information: The last day for nationwide bulk is Friday 17th December. The last day for nationwide courier is Monday 20th December. Please have your orders placed with us at least 24 hours prior to these dates in order to meet the deadline.

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COVID policy with traffic light system.

ROCPAC remains committed to making sure staff and customers are interacting with a safe, protected, and healthy work environment. This means we are following the Ministry of Health guidelines including, but not limited to, social distancing, mask use, hand sanitising, vaccinations. Our goal is to restrict opportunities for transmission of COVID as much as possible and, as such, ROCPAC will update this policy keeping in line with any MoH changes as time goes on. We are proud that New Zealand remains among the top countries with the lowest COVID transmission rates, an accomplishment that is only achieved by following the official guidelines and making sure our staff, customers, and supply chain partners are all behind this effort as well. As we head towards a 90% vaccination rate we want to convey that all ROCPAC staff have received their full vaccinations and that the ROCPAC offices and warehouses will be abiding by the traffic light system which comes into effect on December 3rd. Information about the traffic light system can be found at www.covid19.govt.nz Our ROCPAC office will be following the rules in place for the "Red" phase of this new system which means that our staff will be working from home when possible and that we will continue to allow pick-ups with the expected protections in place: social distancing, mask wearing, and QR code sign-ins. If you have any concerns or questions, please feel free to contact the ROCPAC team on 0800 ROCPAC (0800 762 722) or email us at cs@rocpac.co.nz. Thank you. Stay safe.

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Freight changes regarding 25kg and 0.125 cubic

Due to health and safety concerns for NZ Post Courier Operators and operational staff, NZ Post have advised that they are no longer able to deliver oversized items in their courier network. These are single items that are heavier than 25kg or larger than 0.125 cubic metres. NZ Post are taking these steps to protect the health and well-being of their staff as items of this measurement are considered too large for a single person to manual handle. This decision has aligned them with current best practice across the courier industry. As you would be aware, the change in acceptance of the dimensions 25kg and 0.125cbm may affect some shipments of your products that we despatch on your behalf. In order to continue to send these products and comply with the Health & Safety Standards set by NZ Post, we will now have to use alternative transport methods. Currently, we are able to send the oversize products on bulk carriers however we are currently seeking competitive alternate carriers. Any further changes surrounding this, our customers and support partners will be notified. In closing, once again thank you for your continued support and understanding while we continue to work through this challenging time together and support the Health & Safety with our partners.

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